Returns and exchanges are processed through our returns portal within 14 days of purchase. We charge £2.50 for returns which is debited from your refund and there is no charge to exchange an item.

You will be asked for your order number and the reason for the return to help us improve our designs and our service to you.

Once the item is received, checked and restocked your refund will be processed within 3 working days. Exchanges are typically sent out the same day.

We do accept international returns however it is the customer responsibility to cover the shipping cost.

If you would like to return an item, please send it back to us at:

NO EMOTIONS, PO Box 171, Alresford, Hampshire, SO24 0QA. UK and include your order no. and contact details. 

We do not offer international exchanges, so in this case please return the item and re-order online.