RETURNS & EXCHANGES
All returns and exchanges are done via our Returns Portal within a 14 day returns period from delivery. Returns for refund incur a £2.50 charge and exchanges are free of charge. You will be given an option for a printable returns label or QR code.
SALE
Sale items are final and non-refundable, you have the option to exchange for another item or receive a credit note. This applies to all sales including Black Friday.
CHRISTMAS
We have extended our returns policy for Christmas orders. All purchases for Christmas can be exchanged for another item or for a credit note if returned to us by Wednesday 8th January.
Please send returns to: NO EMOTIONS, PO Box 171, Hampshire. SO24 4BQ with clear instructions and contact details.
UK
- Free shipping on all UK orders over £150
- Royal Mail standard tracked: £4.95
- Royal Mail Next Day delivery: £8.95
INTERNATIONAL
- EU customers ordering under €150 (excluding shipping) do not incur duties
- International orders are shipped via Royal Mail onto a third party carrier, charges shown at checkout.