All returns and exchanges are processed through our Returns Portal within 14 days from the date of purchase. There is a £2.50 charge for returns and exchanges are free of charge.

Simply enter your order number and email or telephone number and select the item you wish to exchange or return. You will be asked for a reason for return to help us improve our products and service to you. Easy steps on the returns portal allow you to print a returns label or access a QR code for return.

Once the item is received, checked and restocked we will process your refund, usually within 5 working days. Exchanges are sent out same day via Royal Mail Tracked 48.

Sale items are non-refundable, however we are happy to offer an exchange or store credit.

• Sale items are final and not eligible for return
• 14-day return period from purchase
• Items must be unworn, in perfect condition with tags attached
• Exchanges depend on stock availability
• For gift returns, please provide the original order details
• Refunds are processed within 5 days of us receiving the return
• Original shipping costs are not included in the refund
• We cannot be held responsible for lost parcels sent outside our returns portal. 

EU Customers
If you are an EU customer (including Republic of Ireland) you will not be charged custom duties on any order under €150 excluding shipping under the IOSS scheme. Your tax will be calculated at checkout so that you have complete transparency on the overall cost of your order.

International Customers
Our sale prices and shipping costs do not include overseas customs and clearance charges. Sadly we are currently unable to calculate this at checkout as the cost is set by the destination country. You may incur custom charges for international orders however the VAT will be deducted at checkout.